Johanna Anderson wins “inspiring colleague award” in university staff excellence awards for her work on #Ebooksos

We reported some weeks ago that Johanna Anderson had been nominated twice for a “inspiring colleague” award in the 2021 University of Gloucestershire staff excellence awards in recognition of her work on #ebooksos.

Johanna was delighted to learn today that she won the award. You can watch the moment it was announced in the above video.

It has been a tremendously difficult year for all in the #ebooksos team. We have had our own personal challenges to overcome during the pandemic, we have faced the challenges of continuing to do our jobs to a high standard while working from home and we have taken on the incredibly difficult task of holding big publishers to account. We have not even all met in person yet!

On news of the award, Johanna said “I pinch myself most days when I think of how much our grassroots campaign has grown. We harnessed the frustrations of the profession and library users both nationally and internationally and I believe we are on the cusp of bringing about real change. To raise the profile of the difficulties libraries face, to those outside of the profession, has been our most proudest achievement and that is why this award is such an honour. To have the University and colleagues recognise the work we have done makes all of those difficult days worthwhile. The battle is far from over but this award gives us pause to reflect on the work done so far and gives us a boost for carrying on. Caroline, Rachel and Ben from #ebooksos, this award is yours too. Huge thanks for your friendship, strength and wisdom. Heartfelt thank you to the colleagues who nominated me Your support makes the world of difference. I hope we can celebrate together in person one day soon”

Thank you to everyone who has supported the campaign. There is still lots more to come and we hope you will continue on this journey towards fair access to information for all. Watch this space!! (and JiscMail)

The text of the two nominations read as follows

 Johanna is an outstanding librarian.  She works tirelessly to provide the best possible service to both students and staff.  In particular, I know that students (as well as staff!) greatly appreciate her good-humoured assistance and patience.  Johanna will always go above and beyond, and gives her time selflessly, to ensure that students are able to make the best use of the library facilities. All of which both improves the student experience and reflects extremely well on the university as a whole. 

If this were the extent of Johanna’s efforts then she would be a truly excellent librarian and colleague, but this is really just the bedrock.  Johanna has, for some time, been concerned at the price of e-books, the prices of which have risen to such an extent that many of them are now no longer affordable for libraries (UoG and elsewhere).  This has serious consequences for students, as many of them are unable to purchase their own text books, and so are wholly reliant on the library for access to material.  In terms of equity, it is crucial that such access is available and the substantial and, to all accounts unjustified, hike in e-book prices jeopardises this access. 

Johanna could have simply bemoaned this state of affairs and she would still be an excellent librarian.  Instead, she has demonstrated her outstanding commitment to the students and the university by launching a one-person campaign to do something about the price-hikes of e-books.   Starting with an open letter to the Government that has attracted nearly 4,000 signatures to date, the campaign has been driven tirelessly by Johanna and has received wide attention in the national press, and with the situation now being considered by the Competition and Marketing Authority.  The campaign has even prompted UCL to consider starting a collaborative, and open-access, press across the entire sector. The possibility of real change for the better. 

More recently, the campaign has gone international with Johanna invited to provide a keynote address at a conference in Canada.  This is a campaign that is (justifiably) holding to account some of the biggest academic publishing houses with the aim of improving the student experience, and that has received backing nationally and internationally.  And it is being led by the University of Gloucestershire. 

I’m not sure what the definition of an ‘inspiring colleague’ actually is, but to me, it’s hard to imagine anything more inspiring from a colleague. This is somebody that has gone way beyond their ‘day job’, putting in a huge amount of time and effort for no personal benefit, to make a real difference to the lives and prospects of students.  I find that inspiring, and I know my colleagues (and students) feel the same. 


Johanna always provides excellent and above and beyond support to students and colleagues.  She is approachable, helpful and a great colleague.  But this year her nationally profiled work around the exorbitant costs of e-books and the publisher price gouging has been brilliant and inspiring.  She has worked tirelessly to try and improve the opportunities for all UK students to be able to access increased literature (by making it more affordable).  She’s spoken at national events, had the story picked up by the national media and has prompts national investigations into the situation.  Johanna has been involved in this whilst maintaining her very high standard of work and with her usual self-depreciating humour.  I am inspired by her commitment to making positive change and think this is the sort of thing the University should celebrate more. 

Can my students read my books? : Guidance for academics on negotiating contracts with publishers

Background : what is the problem? 1

If you’re writing an academic book, you presumably want your students to read it. To do that, you’re going to want your library to be able to buy it as an ebook. Sounds simple?

It’s not.

Most academic libraries buy ebooks whenever we can. This is to make sure that the maximum number of people can access texts, even when they’re not on campus. However, publishers sell books to libraries differently to how they sell them to you and your students:

  1. We can’t buy Kindle books. We have to buy ebooks that are licensed to universities. Some are only available to individuals as an ebook, and not to libraries.
  1. Some books can be bought as ebooks, but we can’t afford them. Librarians gathered hundreds of examples of this in 2020/21. Here are just 2 of them:
    • a £33.49 Kindle book costs £650 for a 3-user license ebook for universities (i.e. an ebook that can only be used by up to 3 people at any 1 time);
    • a £51.99 print book costs £1,050 for a 3-user license ebook.
  2. Some books can be bought as ebooks, but their licences mean we don’t own the books outright or that it’s difficult for students to access them. For example:
    • credit model ebooks. We pay x hundred pounds to use an ebook 400 times. When that’s used up, we have to pay again (often more) for more credits;
    • subscription model ebooks, where we pay an annual cost (which usually goes up every year) to keep on accessing the ebook;
    • single-user licences. Like a print book but much more expensive, these can only be read by one person at a time, so we have to buy multiple copies;
    • publishers can stop selling ebook versions, or change the licence, for example, so that all their 3-user licences become 1-user licences.
  3. Sometimes ebooks are only sold as part of bigger packages. These mean we have to pay more and buy books we don’t want or need.
  4. Sometimes books are only sold as part of etextbook models, licensing content for use by specific, very restricted cohorts on an annual basis. These are often sold direct to academics without input from libraries.

[1] This section adapted with thanks from the University of York Library’s Twitter thread

What can you do?

Click on the download button below to read and download our guidance for academics on negotiating contracts with publishers

With thanks to Lucy Barnes of Open Book Publishers, Dr Nadia Georgiou of University of Gloucestershire, Professor Charles Oppenheim, Visiting Professor at Robert Gordon University and Dr Sarah Pittaway of University of Worcester, for giving their time and wealth of expertise in writing this guidance for #ebooksos campaign.

Victory on ebook restrictions

Stephen Grace, Deputy Head of Library and Learning Resources at London South Bank University.

Stephen leads the team that manages library and archive collections and systems.

The #ebooksos campaign has brought to wider attentions many problems in the ebook/extextbook market, and it may not be easy to resolve them all in a hurry, so I am pleased to report one problem can be removed from that list.

From early November 2020, we noticed at LSBU that ebooks published by Pearson and bought via ProQuest’s Ebook Central had entirely removed the ability to print or download portions of the book. In some cases we had only recently bought a copy of the same title that had a 5% allowance for printing and downloading. We were very unhappy with the licence conditions for the affected books, which I believed it to be illegal under UK copyright legislation. The law states that what it calls Technical Protection Measures (more usually called Digital Rights Management) cannot override exceptions that enable things like research or text mining.

I made a complaint to Pearson on 19 April which set out why we thought their licence change was unfair and illegal, demanding redress and threatening to escalate if need be. Pearson responded promptly and took the complaint seriously, especially when I explained the impact on students, and I had a couple of positive conversations about the issue with a senior manager. 

The end result of these discussions is that Pearson has reverted to its previous licence, and ALL books sold via ProQuest since early November will once again let students print or download reasonable portions (5%). 

If you find another publisher institutes TPM/DRM which entirely prevents actions covered by the law, you might find the [attached] template useful in making a complaint. It sets out some of the legal “exceptions” which give libraries and their users rights that cannot be waived away, and it talks about the impact where such lawful activity is denied. If you do not get redress, there is a special process where you can complain to the Government for formal action – guidance on this is at

Those outside the UK should check their own copyright legislation for discussion of TPM/DRM and exceptions, and make similar use to assert their rights.

Template letter

Dear [Publisher]

I am writing to complain about the Technical Protection Measures (TPM) included in several ebooks recently purchased by library] for its students, and to seek restitution.

The ebooks we have purchased via [supplier] have TPMs which prevent any and all printing and downloading. Since these actions are rights clearly enshrined in the Copyright, Designs and Patents Act 1988 (as amended) we believe your TPMs are not legal. We require replacement of the ebooks detailed below with copies that allow a student to print and download a reasonable amount. The ebook versions we recently purchased do not allow our students, academics and librarians to exercise their rights under the following sections of the Act:

  • S29 supports research and private study: students like to print small portions of ebooks to review and annotate content during their studies
  • S29A supports text and data analysis for non-commercial research: academics like to undertake research across a range of publications which requires them to download them for further analysis
  • S31A supports copies of works for personal use by disabled persons: visually impaired and neurodiverse students may find it useful to print portions to read them, or use adaptive technology such as screen readers
  • S36 supports educational establishments to copy and use extracts of works: our academics may want to share up to 5% of a book for the purposes of instruction using a secure network, since the vast majority of university teaching is happening remotely as a result of coronavirus regulations
  • S41 supports copying by libraries to other libraries: our library staff wish to offer legal copies of reasonable proportions to other libraries, as part of reciprocal arrangements which benefit all our users
  • S42A supports libraries to make copies: library staff wish to make single copies of reasonable proportions of an ebook in response to a request from a user

If we have not received acceptable replacement copies for the following ebooks by [date], I shall make a complaint to the Secretary of State for Business, Energy & Industrial Strategy under the formal process outlined at

[Provide a list of affected ebooks]

All at #ebooksos are really grateful to Stephen for taking on this issue. What a great result!

Professor Charles Oppenheim awards HE Minister 0% for effort and calls for face-to-face meeting

Yesterday, we received a very odd letter from Michelle Donelan MP, which left us all scratching our heads in bemusement. The letter can be read here

At a loss for words, for a change, the campaign team handed over the reigns to the esteemed Professor Oppenheim. Please find his analysis of the Minister’s letter below. We thank Professor Oppenheim for his contribution and echo his call for the minister to meet with us and other expert parties face-to-face so we can, once again, clarify the issues and explain her remit to assist.


Michele Donelan MP, the UK’s minister for higher education, has the following remiti:

  • · Strategy for post-16 education (jointly with Gillian Keegan)
  • Universities and higher education reform· Higher education student finance (including the Student Loans Company)
  • Widening participation in higher education
  • Quality of higher education and the Teaching Excellence Framework
  • International education strategy including education exports international students and technology in education
  • Opportunity Areas programme

It’s worth noting, from the point of view of this blogpost, that she has NO remit to promote or help the scholarly publishing industry – that remit belongs elsewhere.

Ms Donelan’s reply to Alex Chalk MPii was published on 18 March 2021iii and has already received numerous comments in social media. Mr Chalk’s original letter raised the problem of the excessive prices that libraries and other users are suffering to access ebooks when compared to the price for purchasing the equivalent hard copy book. These problems have been thoroughly aired, for example in a recent Zoom-based webinariv organised by University College London that was entitled “Ebooks: Scandal or Market Economics” and which attracted hundreds of delegates.

In this blogpost, I want to examine what Ms Donelan had to say about the issues raised. She starts by saying she was sincerely sorry for her delay in replying, but gives no explanation for that nearly four months’ delay. She then says that her Department is not responsible for pricing and licensing practices of independent academic publishing companies, or copyright law. This is disingenuous, because her remit DOES cover all of higher education, and clearly that is being impacted by the pricing approach adopted by many publishers of ebooks. She then acknowledged that the Department for Digital, Culture, Media and Sport (DCMS) is aware of the issues involved.

The next three paragraphs of her response emphasise how supportive HM Government has been for the publishing sector. Since she previously stressed that the publishing industry is not within her Department’s remit, why did she bang on about that? Then she says “We have also been advised by the Department for Business, Energy and Industrial Strategy (BEIS) that copyright is a private property right, so it is usually up to the right holder(s) to decide whether, or how, their works may be used by third parties.” [my emphasis – I will come back to that point later]. Well, it’s good to know she has been told what copyright is, although her knowledge is incomplete as she seems to be unaware that there are numerous exceptions to copyright in the law. She clearly needs some basic copyright training. I know of many individuals and organisations that would only be too happy to provide her with the necessary training so she understands these key features of copyright law. Plus, of course, there are some very good textbooks on the topic – maybe DCMS Library holds some, ideally in print form as I’d like reassurance that my taxpayer money isn’t being mis-spent on ebook versions of copyright law textbooks. But then she makes a truly amazing statement in regard the rights held by the copyright owner: “As such, this is a matter that falls outside the government’s control.”

Now I take it, the wording of the letter was provided by civil servants, and that Ms Donelan knows sweet FA about copyright law. All I can say is that either her civil servants are also totally ignorant about copyright law, or they aren’t, but deliberately misled Ms Donelan. This is because of s144 of the Copyright, Designs and Patents Act 1988. This section, which is entitled “Powers exercisable in consequence of report of Competition and Markets Authority”, and confirms the powers of the Secretary of State for BEIS to be able to cancel or modify conditions of licences in licences granted by the owner of copyright in a work restricting the use of the work by a licensee or a “refusal by a copyright owner to grant licences on reasonable terms”. So, that BEIS statement to Ms Donelan that it is usually up to the rights holder to decide on how their works may be used was correct, whilst her civil servants’ interpretation, that licence terms are none of government’s business, is unambiguously incorrect. Her misleading statement is all the more egregious because her civil servants could, and should have told her that a reference to the Competition and Markets Authority (CMA) has already been made regarding the cost and terms of ebook licences; right now, the CMA is considering the matter.

There’s still more from Ms Donelan. You can imagine her shrugging her shoulders as she adds “Ultimately, copyright licences are private, commercial agreements between the parties concerned and the government plays no role in them……the Office of Students…has adapted its regulatory approach to support providers at this time [she’s referring to the Covid pandemic here] and reduce the regulatory burden.” By “providers”, she’s referring to Universities, and not publishers, but she could equally in practice to referring to publishers. Assuming she does mean Universities, why is reducing the regulatory burden on them relevant to the fact that they are being asked to pay extortionate amounts of money for ebook licences?

She then goes on to state that Universities must ensure that all students “have the support they need to succeed and benefit from HE” and reminds them of their obligations under the Equality Act that learning is accessible to all students. Universities must “provide sufficient and appropriate learning resources” and that it is a matter for individual Universities “to ensure that students have the support they need to succeed and benefit from their HE experience.” She shows here that she doesn’t understand that excessive ebook licence fees are preventing Universities from fulfilling their legal obligations.

So how does one sum up this lengthy “nothing to do with me, guv” excuse of a letter? The Minister is either ignorant about the law, or is deliberately misleading on it. She shows no awareness of the anger in the sector, or the fact that a reference to the CMA on the matter has been made. She seems to have no interest in fighting for her Department against the forces of the private sector and offers no support to the organisations she is meant to protect and improve; so, what is the point of her being in the post she holds? She is more concerned about protecting the publishing industry (which is not an exclusively UK-based industry anyway) than the UK-based organisations she is meant to be protecting and fighting for.

So, what happens next? In addition to the current reference to the CMA, I know that individuals, such as Jane Secker, and organisations, such as the Libraries and Archives Copyright Alliance, are keen to support a campaign to challenge the current prices for ebook licences, and one can hope that Alex Chalk will not be satisfied with the Minister’s response and will demand a face-to-face meeting between the two of them, plus other interested parties. Maybe the Chartered Institute of Library and Information Professionals, CILIP, Universities UK and The Russell Group can all be persuaded to join in. This is the start of a process, not the end.

Over the years when I was an academic, I had to mark many student submissions. Sometimes – very rarely – I would give a piece of work 0% and would add the comment “this is an interesting answer, but does not address the question as set”. The Minister’s letter gets 0% from me.

Professor Charles Oppenheim

19 March 2021

ii He sent the email to her on 18 November 2020
iv provides a recording of the event and a summary of the issues raised.

The #ebooksos campaign in Ireland

Very early on in our campaign we were contacted by senior library figures in Ireland who were keen to express their solidarity and to run a sister campaign. The Irish context is quite different to ours but they face similar problems in terms of ebook pricing and availability. Please read this Libfocus piece written by Cathal McCauley to learn more about their approach and future plans. We would like to thank our Irish colleagues for their support and to congratulate them on what has been achieved so far. As Cathal says in his piece, we will be continuing to collaborate with each other to press on with the drive for change. This ebook issue is an international scandal, not just a local one, and we welcome opportunities to connect with partners from across the globe to robustly advocate for equitable and affordable access to resources for all citizens.

libfocus - Irish library blog

700 tickets snapped up for UCL #ebooksos webinar – An event you will not want to miss

Today saw the 700th participant sign up for the UCL Webinar being held on 15th March 2021,

This remarkable level of interest is illustrative of how difficult the current climate is for libraries. Tickets are free and are still available via the link above.

Johanna Anderson, lead campaigner #ebooksos and speaker at the event said,

“This webinar is important for students who want to help us fight for fair information access and use of funding. It is important for academics as, ultimately it is their work being exploited and they need to be informed before choosing who to publish with, and it is important for HE leaders as they have the responsibility to advocate for their staff and students and will be interested to hear about suggestions for collaborative ways forward that present exciting opportunities.

700 people have signed up to the webinar to date, representing a very wide cross-section of interested parties. It is sure to be a lively event and has potential to be the start of a new way forward”